Comments on: Bug Reporting and You

By: Laise

Laise — Mon, 13 Jun 2011 22:28:43 +0000

Dude, the game does not always get an error, the same islands and can not play elsewhere, there is always a red square says “Failed to submit error report, Please contact us by email (bugs@unity3d.com)” I go and I move more solves nothing, I need you guys help me solve this!! Please!…

By: Kelly

Kelly — Mon, 13 Jun 2011 22:26:21 +0000

Meu, jogo não funciona sempre dá erro, nas mesma ilhas e não consigo jogar em outro lugar, sempre aparece um quadradinho vermelho escrito ” Failed to submit error report, Please contact us by email(bugs@unity3d.com)” Entro e mexo mais não resolve nada, eu presciso que vcs me ajudem, a resolveer isso!!!! POr favor!!!

By: rodolfo

rodolfo — Sun, 27 Feb 2011 08:45:13 +0000

a merda naun pega

By: ulisses

ulisses — Thu, 27 Jan 2011 17:38:48 +0000

meu milmo da erro ao iniciar

By: ndv

ndv — Sun, 09 Jan 2011 23:09:19 +0000

How does one file a bug report if it’s not a crashing bug? I’ll take a chance and report it here and hope you see it.

If I close a Chrome tab with a unity game in it, the game’s music keeps playing for ages, approximately five minutes. This is, of course, extremely annoying. I’ll file a Chrome bug report as well in case the problem is on their end.

This is with Chrome 8.0.552.231 under OS X 10.6.5 and 10.6.6 with Unity version unknown, since about:plugins doesn’t report it.

By: Kira Namakemono Stemzha

Kira Namakemono Stemzha — Fri, 31 Dec 2010 11:06:05 +0000

1) What happend
the unity editor crashed and this bug reporting thingy appered. What am i supposed do with it ?
2) how can we reproduce it using the example you attached.

you want me to do What ?

By: Quastl

Quastl — Sat, 04 Dec 2010 19:49:29 +0000

Same problem here!

“Problem executing C\:Program Files (x86)\Unity\Editor\Unity.exe:740″

on a Intel Quadcore with 8GB RAM and Win7 Ultimate 64Bit System

By: Spyro201

Spyro201 — Tue, 30 Nov 2010 04:01:04 +0000

When I try and download the new unity webplayer it downloads but when I check the version it says it is still 2.6.1f3.

By: Matt

Matt — Tue, 16 Nov 2010 02:41:36 +0000

I have the plug in on my IE8 browser. I log in normally but after a while it says: Fatal error in gc. Too many threads.

By: jonathan gundry

jonathan gundry — Sun, 14 Nov 2010 23:33:30 +0000

i have the exact same problem as ejemes.

By: ejemes

ejemes — Sat, 06 Nov 2010 20:57:26 +0000

Hello everyone, hope you can help me with this problem, I downloaded Unity 3 and when I launched it the first this error shows up

“Problem executing C\:Program files\Unity\editor\unity.exe:740″

and when I try to launch it again, the computer does nothing, I can se the process running in the task manager until it sudenly disapears. Also, I instaled the program in my laptop and it runs perfectly, but it cant run this things like rendering and all that stuff.

I hope someone can help me with this.

By: brandon

brandon — Sat, 09 Oct 2010 00:55:47 +0000

unity web player keeps on having a error report

By: 2on0fh3ll

2on0fh3ll — Tue, 20 Jul 2010 16:25:07 +0000

I1ve tried it on another comp and it worked. After I1ve reinstalled my first comp now with win7 it still not worked. The RAM was wrong. I think I should buy a Mac.

By: Donovan Dowd

Donovan Dowd — Tue, 22 Jun 2010 15:19:45 +0000

I was simply trying to log on to my fusionfall account, when my computer froze and I no longer was able to acces my game. If their is anything you can do please do it as soon as possible.

By: Samantha

Samantha — Wed, 09 Jun 2010 16:33:12 +0000

The only time I’ve seen a computer restart in that way was when there was something wrong with the hardware. I ended up taking the computer to a repair shop and they figured out there was something wrong with the RAM. So I replaced the RAM and it worked fine again! Maybe you could have someone run some hardware tests on your computer to see if anything is faulty?

The other thing you can do is is double-check to make sure you have DirectX installed. Unity shouldn’t crash even if you don’t, but there may be something very weird going on that is conflicting with Unity.

By: 2on0fh3ll

2on0fh3ll — Fri, 21 May 2010 13:30:45 +0000

Sorry, the last line is:
P.S. Im using the free version (with free PRO trial). If it helps.

By: 2on0fh3ll

2on0fh3ll — Fri, 21 May 2010 13:29:17 +0000

When i start Unity 3d in windows xp professional sp2 the computer begins to load the program then restarts without any error message.

please help me couse i want to use the program.

Thanks a lot:
SonOfHell(2on0fh3ll)

P.S. Im using the free version. If its helping.

By: Zac

Zac — Wed, 31 Mar 2010 17:21:27 +0000

Hi,
whenever i try and open unity it just sort of crashes and my whole computer
turns off. What is happening and are you able to do anything to help me?…..

Zac!

By: Samantha

Samantha — Tue, 23 Feb 2010 11:24:21 +0000

The log files can be found by clicking the “Editor Log” button in the Console of the Editor.

@kevin: If you are writing your own multi-threading, then any crashes you experience need to be fixed within your code. We suggest that only very experienced programmers attempt to use multi-threading, and do so at your own risk. In any case, please log your bug following the guidelines in the blog post and we will take a look.

By: kevin

kevin — Tue, 23 Feb 2010 07:33:24 +0000

How can you tell who to put the blame on? We use unity differently than most people and the classes of bugs that we are getting are definitely not typically. As far as I can see most of our bugs are caused my multi-threading issues on windows. We even occasionally get C++ bugs.. “Pure Virtual function” which the crash reporter dialog doesn’t even come up. As an experience programmer without the appropriate information (debug symbols)I’m helpless in most of the cases as I can’t even find a work around until the bug is fixed

By: a user

a user — Tue, 05 Jan 2010 17:19:04 +0000

Where can I find the log files on different systems?

By: Graham

Graham — Tue, 10 Nov 2009 15:17:13 +0000

@angel – by all means use the forum to have a discussion with other users about the problem you have. If you really have hit a bug in Unity then getting it into our bug reporting tool is the best thing you can do to get our attention.

@ash – no, don’t report those. Typically they are errors in your project. Discussing them on the forum makes more sense. If a few eyes on the forum (and Unity employees do use the forum) suggest that what you have really is out of the usual, then the thread will probably conclude with “report a bug”.

By: angel

angel — Tue, 18 Aug 2009 09:27:42 +0000

Some bugs need to be solved quickly and the bug report system is a very long process until the bug, in the case it is really a bug, is fixed.I think the users prefer to post in the forum waiting for the solution of the problem, because you need to know if it is really an Unity bug and not your fault.

By: ash

ash — Sat, 18 Jul 2009 21:19:39 +0000

Would you also like reports on errors like null reference exceptions that pop up in the console from daily use?

By: Aras Pranckevičius

Aras Pranckevičius — Fri, 17 Apr 2009 21:42:36 +0000

@laurent: it does send basid hardware information (OS version, CPU model, graphics card model etc.), the editor log files and in some cases the location of the crash (right now it does not send crash location on Windows because of technical issues).

By: laurent

laurent — Fri, 17 Apr 2009 19:30:08 +0000

when Unity crashes, does the bug report send you a dump of the memory, or any data that’s useful ? If not it maybe help the process.