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Introducing a new way for you to connect 1:1 with Unity community experts

, abril 3, 2020

We launched Live Help so that anyone – whether a beginner or an advanced Unity user – could get help with Unity on demand. Live Help lets you connect with an expert one-on-one to learn about any given topic.

Have you ever taken guitar lessons? Piano lessons? How about game development lessons? No? Well now’s your chance. Since its beta launch in August 2019, Live Help has been effective in matching creators with our community experts. Based on your feedback, we’ve updated and streamlined the process, from topic selection to payment.

There are two basic ways to use Live Help: you can have a one-on-one session with an expert to learn about a topic of your choice, or you can ask an expert to help you troubleshoot a specific aspect of a project you’re working on.

Here’s what’s new and improved in Live Help to help move your Unity projects forward.

Curated topics for online 1:1 lessons

Creators come to Unity Live Help to get expert-led lessons on a specific topic. You can choose from our suggested subjects or you can request to learn about a topic of your choice.

 

Our experts have curated our resources to highlight some of the most popular topics for creators like you. You can now see topics directly on the Live Help homepage, review the lesson plan and description, and message experts before connecting with them. 

The topics cover a wide range, including an introduction to UI Fundamentals in Unity, scripting in C#, best practices on game design, an overview of the scriptable render pipelines, and much more. If you want to explore another topic, you can submit a lesson request and you’ll be promptly matched with one of our community experts. 

 

You can schedule a lesson according to your own availability. The length of the sessions can vary depending on the topic. You can find these details on every lesson page.

Improved payment options for troubleshooting 

If you need help with a specific issue with your project, you can call on a community expert to help you troubleshoot. The troubleshooting path now has improved payment options.

In addition to per-minute pricing for troubleshooting, you can now book fixed price sessions. If you choose this option, you’ll be billed the indicated amount when you book your session. 

 

However, you may still choose to pay by the minute. You’ll be charged for the duration of your session based on the price you set in your troubleshooting request. If your session is under five minutes, it’s free.

Note that for 1:1 lessons, you’ll be billed at the end of your session based on the set price.

Start collaborating in a virtual workspace

Whether you’re setting up a lesson or requesting troubleshooting help, once your session has been booked and confirmed, you and your expert will enter a virtual workspace where you can chat by voice or text and you can share screens. The workspace also includes a visual code editor to ensure smooth collaboration. You can post code snippets, collaborate on code, or even show your expert exactly what your project looks like in Unity.

Leave a review for your expert and session

After your session, you will be asked to review the expert and the quality of your one-on-one session overall. Your feedback is invaluable in helping us improve this service. 

Make sure to review your session transcript

When the session is over, you’ll have access to your session chat transcripts, as well as any attachments shared during the session. This is a great way to reinforce everything you learned, so make sure to track these down in your Live Help account. 

Schedule another session

If you enjoyed your session, you can book another one with the same expert to go into more detail or explore related areas. If you want to learn about different topics, you can look for experts that are knowledgeable in that subject area. 

Learn more about Unity Live Help

Check out Live Help to see if it can help you move forward with your projects or just learn more about a specific feature of Unity.

 

Connect with an expert

 

4 replies on “Introducing a new way for you to connect 1:1 with Unity community experts”

@Yahor, while we are unfortunately not accepting new experts at the moment I would be delighted to take a look at your credentials for future consideration. I’ll send next steps to your email we have on file shortly.

Do users get a refund if the issue that prompts their need for premium support turns out to be the fault of a Unity bug?

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